Privacy Policy

1. Introduction

Andaman Express India Pvt. Ltd. is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our website, tracking portal, mobile application, booking services, or any of our courier, cargo, and travel services.

By using our platform or services, you consent to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

• Personal & Delivery Details: Full name, phone number, email address, pickup address, delivery address
• Shipment Information: AWB number, package contents, weight, dimensions, declared value, special instructions
• Account & Booking Data: Customer code, login credentials, booking history, saved addresses
• Technical & Usage Data: IP address, browser/device type, operating system, pages visited, tracking activity
• Cookies & Tracking: Session cookies, analytics cookies, preference cookies

3. How We Use Your Information

• To process, track, and deliver your shipments — including remote Andaman & Nicobar Islands routes
• To send real-time tracking updates, delivery notifications, and service alerts (SMS, email, WhatsApp)
• To provide customer support, resolve complaints, and improve service quality
• To enhance our website, mobile app, and logistics operations
• To prevent fraud, unauthorized access, or misuse of our platform
• To comply with legal, customs, port, and government regulations (especially island shipments)

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data only when necessary:

• With logistics partners, ferry operators, airlines, and delivery agents to complete shipments
• With secure payment gateways for transaction processing (card details never stored)
• With customs, port authorities, or government bodies when required by law
• With trusted third-party providers (hosting, analytics, SMS, cloud) under strict confidentiality agreements

5. Data Security

We use industry-standard security measures including SSL/TLS encryption, secure servers, firewalls, restricted access controls, and regular security audits to protect your information.

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but we continuously improve our protections.

6. Your Rights

• Access, update, or correct your personal and shipment information
• Request deletion of your data (subject to legal, customs, and operational requirements)
• Opt-out of promotional/marketing communications
• Withdraw consent where processing is consent-based

To exercise your rights, please contact us at support@andamanexpress.com.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, personalize content, and enhance our services. You can manage or disable cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised "Last Updated" date. We recommend reviewing this page periodically.