Refund & Return Policy

1. Refund Eligibility – Only in These Cases

• Order cancelled before pickup is attempted
• Payment made but pickup not completed within 24 hours
• Service not available in pickup or delivery area

2. No Refund Allowed In These Situations

• Package has been picked up from sender
• Shipment is in transit or out for delivery
• Wrong/incomplete address provided by sender
• Damage or loss due to improper packing by sender
• Consignee refused to accept the shipment

3. Shipment Process – No Refund After Step 3

4. How to Request a Refund (If Eligible)

• Email us at support@andamanexpress.com within 2 hours of booking
• Mention: Order ID / AWB Number, Reason for cancellation, Payment reference
• Refunds (if approved) processed to original payment method within 5–7 working days

5. Non-Refundable Charges

• GST & all government taxes
• Convenience / platform fee
• Insurance charges (if opted)
• Failed delivery / return-to-origin charges
• Any additional charges due to address correction or rescheduling

6. Return / Reverse Pickup Policy

Andaman Express India Pvt. Ltd. is a **logistics & transportation service provider** — we do not sell or supply goods. Therefore:

• Return of physical items is not handled by us
• Any return request must be coordinated directly between sender and receiver
• Courier charges are non-refundable even if consignee refuses the shipment
• Reverse pickup (return shipping) can be booked separately at standard rates
• Return pickup usually completed within 2–3 business days after confirmation